I disappeared for three weeks because I've been in crisis mode with a new client. They called me after losing one of their biggest customers. $8M a year. 20-year relationship. Gone. Here's what happened: Six months ago, they implemented an "intelligent service management system." Enterprise-grade AI. Smart ticket routing. Predictive issue resolution. Automated escalation protocols. Their efficiency metrics went through the roof. Then.....their biggest customer had a critical equipment...
5 months ago • 2 min read
Let’s call this what it is: your Tuesday Tidbit… showing up fashionably late.Last Friday, I was on-site with a client. Midway through a meeting, one of the execs pulled me aside and said: “We’ve tolerated this for years. I’m not sure why.” It wasn’t a massive crisis. It was a handoff issue between sales and operations that had become so routine, no one questioned it anymore. But it had real consequences. It created extra work. It hurt delivery timelines. And it chipped away at customer trust....
7 months ago • 1 min read
Noah's Tuesday Tidbit April 8, 2025 Noah’s Tuesday Tidbit: Tariffs Are Rising. So Is Your Advantage. I had two very different conversations in the past few weeks. The first was with a CEO in full-blown panic mode. Her company relies heavily on global suppliers, and with the latest tariff changes, she’s watching costs skyrocket and margins tighten overnight. She’s bracing for the worst. Freezing budgets. Delaying decisions. Her words: “We just need to ride this out.” The second conversation?...
8 months ago • 1 min read
Noah's Tuesday Tidbit February 3, 2025 Fire Your Top Talent? That's Insane! Until It's Not... I told a client to fire his top salesperson. Not just any salesperson—his highest-paid employee, the guy he spent six months searching for and relied on to bring in big deals. The CEO stared at me like I had lost my mind. I had spent two weeks inside his company, talking to employees, listening to frustrations, and watching the dynamics. Something felt off. Then, I sat down with the superstar...
8 months ago • 2 min read
Noah's Tuesday Tidbit April 1, 2025 Noah’s Tuesday Tidbit: The Old Trick That Ignites Growth This weekend, I tried to start my 1970 Land Rover after a long winter in the garage. The battery was charged. Fresh gas. Everything should’ve worked. These engines are built for life. I’ve seen videos of old Land Rovers dragged out of forests after 45 years—still firing up. Mine didn’t. Just the engine spinning. So I tried a classic, old-school trick: I popped the air filter, gave the carb a splash of...
8 months ago • 1 min read
Noah's Tuesday Tidbit March 25, 2025 Noah’s Tuesday Tidbit: The Secret System Behind Unforgettable Service This week I’m back at Castle Hill Inn in Newport, Rhode Island, one of my favorite properties. The last time I stayed here was 2019. But as we pulled up, the doorman stepped forward and said, “Welcome back, Mr. Fleming.”Inside, the woman at the front desk smiled and said, “Good to see you again, Mr. Fleming.”In my room? Their famous chocolate chip cookies on a beautiful plate. A welcome...
8 months ago • 1 min read
Noah's Tuesday Tidbit March 18, 2025 Noah’s Tuesday Tidbit: The High Cost of Not Showing Up A few years ago, I flew to Austin, Texas to meet a CEO about a potential project. We had a few calls and talked about his company’s challenges. I knew I could help. So I put my money where my mouth was. Booked the flight, covered the hotel, and spent about $2,000 to be there. All on my own dime.That morning, as I'm getting dressed in the hotel, his assistant called. “He’s not available anymore.” No...
9 months ago • 2 min read
Noah's Tuesday Tidbit March , 2025 Noah’s Tuesday Tidbit: The Alligator Lurking in Your Business I’m in Kiawah Island, South Carolina, where the alligators roam free. There are warning signs everywhere. “Stay back.”“Danger: Alligators.”“Do not approach.” And yet, every few years, someone (sadly) gets too close. Why? Because the gators don’t move. They sit there, barely blinking, looking harmless. They let people get comfortable. Then, when the moment is right—they strike. And here’s the...
9 months ago • 1 min read
Noah's Tuesday Tidbit March 3, 2025 Noah’s Tuesday Tidbit: How One CEO Fixed His Team—and Transformed Results A few years ago, I walked into an $80M company and saw something that stopped me in my tracks. A giant screen on the wall of the customer service & shipping department, broadcasting every mistake in real time. Their Names. Errors. Dollar amounts lost. It was public shaming disguised as accountability. The CEO was proud of it. “This is the best thing I’ve ever done.” His employees?...
9 months ago • 2 min read
