Last year I sat in a leadership meeting where the CEO proudly announced they were "attacking on all fronts." Marketing initiative. Sales overhaul. Customer success redesign. All at once. Six months later? Revenue flat. Team exhausted. Nothing moved. Here's what nobody told him. There's only ONE constraint in your business at any given time. Not three. Not five. One. Most leadership teams spread resources across ten priorities because it feels productive. It's not. It's organizational...
about 1 month ago • 1 min read
This story is so unbelievable you're going to want to watch the whole thing. A few years ago I was hired by an $80 million manufacturing company. First time I flew down there, they walked me through the facility. We get to the shipping department. Giant screen. Proudly displayed at the top of the room. It showed every shipping mistake in real time. Every error. So the whole team could see who messed up. They thought it was accountability. When I sat down with the employees, some of them were...
about 1 month ago • 1 min read
I was having coffee this morning with my buddy Jim. He owns a couple of hotels. Smart operator. Solid team. He started telling me all the ways his team is using ChatGPT. Brainstorming ideas. Talking through challenges. Pressure-testing pricing strategies. Honestly? I was impressed. Then I asked him: "What's the next level look like for you guys?" He didn't have an answer. Because he didn't know there was a next level. Most companies are stuck at Level 1 — using AI like a slightly smarter...
about 2 months ago • 1 min read
Not a Tuesday Tidbit. Just something I had to share before we get too deep into the new year. There's something in your business right now that everyone knows isn't the future. A product line. A service. Maybe a whole division. Nobody wants to say it out loud. So you keep funding it. Keep staffing it. Keep defending it in meetings. And it's quietly strangling the thing that could actually grow. I just posted a short video breaking down the 3-step framework I use with clients to sunset what's...
about 2 months ago • 1 min read
Back from Canada Day with a cautionary tale about what happens when automation goes hilariously wrong.I found a car online last month. It looked perfect, so I filled out the “check availability” form. You know, just seeing if it was still available. I got an INSTANT response. Within seconds, I had three texts, two emails, and a voicemail minutes later. “Hi Noah! Ready to come see YOUR new car today?” Except here’s the thing... in between all those messages the car had been marked as sold and...
8 months ago • 2 min read
I disappeared for three weeks because I've been in crisis mode with a new client. They called me after losing one of their biggest customers. $8M a year. 20-year relationship. Gone. Here's what happened: Six months ago, they implemented an "intelligent service management system." Enterprise-grade AI. Smart ticket routing. Predictive issue resolution. Automated escalation protocols. Their efficiency metrics went through the roof. Then.....their biggest customer had a critical equipment...
8 months ago • 2 min read
Let’s call this what it is: your Tuesday Tidbit… showing up fashionably late.Last Friday, I was on-site with a client. Midway through a meeting, one of the execs pulled me aside and said: “We’ve tolerated this for years. I’m not sure why.” It wasn’t a massive crisis. It was a handoff issue between sales and operations that had become so routine, no one questioned it anymore. But it had real consequences. It created extra work. It hurt delivery timelines. And it chipped away at customer trust....
10 months ago • 1 min read
Noah's Tuesday Tidbit April 8, 2025 Noah’s Tuesday Tidbit: Tariffs Are Rising. So Is Your Advantage. I had two very different conversations in the past few weeks. The first was with a CEO in full-blown panic mode. Her company relies heavily on global suppliers, and with the latest tariff changes, she’s watching costs skyrocket and margins tighten overnight. She’s bracing for the worst. Freezing budgets. Delaying decisions. Her words: “We just need to ride this out.” The second conversation?...
11 months ago • 1 min read
Noah's Tuesday Tidbit February 3, 2025 Fire Your Top Talent? That's Insane! Until It's Not... I told a client to fire his top salesperson. Not just any salesperson—his highest-paid employee, the guy he spent six months searching for and relied on to bring in big deals. The CEO stared at me like I had lost my mind. I had spent two weeks inside his company, talking to employees, listening to frustrations, and watching the dynamics. Something felt off. Then, I sat down with the superstar...
11 months ago • 2 min read
