Noah's weekly Tuesday Tidbit™ is religiously read by over 30,000 business executives. Make sure you're on the list.
Noah's Tuesday Tidbit: You won't believe what I saw on the wall
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This story is so unbelievable you're going to want to watch the whole thing. A few years ago I was hired by an $80 million manufacturing company. First time I flew down there, they walked me through the facility. We get to the shipping department. Giant screen. Proudly displayed at the top of the room. It showed every shipping mistake in real time. Every error. So the whole team could see who messed up. They thought it was accountability. When I sat down with the employees, some of them were crying. They told me: "We have no idea what he expects from us. We're just trying not to end up on the screen." Meanwhile, leadership couldn't figure out why customers were leaving. Here's the lesson: Your customer experience will never exceed your employee experience. If your people are confused, your customers are confused. If your people are scared, your customers feel it. It shows up in every shipment. Every call. Every interaction. You'll have to head over to LinkedIn to watch today's Tuesday Tidbit. And if you haven't connected with me on LinkedIn yet, please make sure to do so. — Noah |
The Tuesday Tidbit
Noah's weekly Tuesday Tidbit™ is religiously read by over 30,000 business executives. Make sure you're on the list.
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